Information Collected by End User, Foodie or on Behalf of Foodie or visitor of Website and Mobile App Users

When you use our services, you’re trusting us with your information.

We understand this is a big responsibility and work hard to protect your information and put you in control.

At Gamaal, the owner and operator of www.gamaal.co.uk (the “Website” or “Site”) and our mobile application Gamaal (the “App”), referred to collectively in this Privacy Policy as “Gamaal,” “us,” “our,” or “we,” we respect the privacy of your personal information. We are committed to protecting your information and maintaining its confidentiality.

We have provided this Privacy Policy to explain how we collect, use, share and protect information about the users of our Website or our App (hereafter referred to as “user”, “you” or “your”).  We will not use or share your personal information with anyone except as described in this Privacy Policy. This Privacy Policy will inform you about the types of personal data we collect, the purposes for which we use the data, the ways in which the data is handled and your rights with regard to your personal data.

Gamaal gathers data about you when you use our Website or App to utilize our services, as well as through other interactions and communications with us. “Services” encompasses the content of our Website and App, the food collection, transportation, and distribution services available through the Gamaal App or Website, and any software provided by Gamaal that enables you to access these Services.

In this Privacy Policy, “Your Information” or “Personal Data” refers to information about you that may be confidential or sensitive. This includes personally identifiable information (“PII”) and financial information. PII is any information that can uniquely identify a specific living person. Sensitive data encompasses information, comments, content, and other details you voluntarily provide.

We may update this Privacy Policy from time to time. If any changes are made, we will notify you by posting the updated Privacy Policy on the Website and in our App. The changes will become effective on the “Last updated” date indicated at the end of this Privacy Policy. By continuing to use the Website, App, or our Services, you agree to the revised Privacy Policy. We recommend that you review the Privacy Policy periodically to stay informed about our privacy practices.

By accessing or using our Services, you agree to the collection, transfer, handling, storage, disclosure, and other uses of your information (collectively referred to as “use of your information”) as outlined in this Privacy Policy and our Terms of Service, which can be accessed here: https://www.gamaal.co.uk/terms-of-service/. If you do not, or no longer, agree with or consent to this Privacy Policy and our Terms of Service, you are not permitted to access or use our Services. Additionally, for users of our Services, we rely on the legal grounds detailed in the section titled “The legal basis and reasons for collecting and processing your personal information” found later in this Privacy Policy.

Information Provided Directly By You

We gather information that you directly provide to us, such as when you request information, create or modify your Gamaal account, request Services, fill out a Gamaal form, survey, questionnaire, or application, contact customer support, join or enrol in an event, or communicate with us in any other manner. This information may include, but is not limited to, your name, date of birth, email address, phone number, company or organisation name, or other personal details you choose to provide.

Information Collected Through Your Use of Our Services

We gather information about your activities on our services, such as how you use them (e.g., the date and time you logged in, features you’ve used, searches, clicks, pages shown to you, and referring webpage addresses) and how you interact with other users and with us. Below are scenarios in which you might provide your information to us:

1. When you fill out forms or fields through our Services;
2. When you register for an account with Gamaal for our Service;
3. When you request or order for a recipe;
4. When you request or schedule the receipt or delivery of a meal;
5. When you make an order to support the the community of Gamaal home-cooks;
6. When you provide responses to a survey or questionnaire;
7. When you join or enroll in an event through our Services;
8. When you sign up for any newsletters or other materials through our Services;
9. When you provide information to us through a third-party application, service or website;
10. When you communicate with us or request information about us, or our Services, whether via email or other means;
11. When you participate in any of our marketing initiatives, including events or promotions; and
12. When you participate in forums, reviews or provide or post user generated content or other submissions.

Information Collected Automatically

We may automatically gather information through our Website or App using various technologies, such as Cookies, Pixel Tags, and Web Beacons (explained below). This can include your IP address, browsing behaviour, and device IDs. We use this information to gain a better understanding of how our Services are utilised by visitors, which allows us to manage and customise the Services to enhance your overall experience.

Information Collected From Other Sources

We may also acquire information from other sources and combine it with data we collect through our Services. For example, if you choose to link, create, or log in to your Gamaal account using a social media service such as LinkedIn, Facebook, or Twitter, or if you interact with a separate application or website that utilises our API, or whose API we use, we may receive information about you or your connections from that site or application. This may include, but is not limited to, profile information, profile picture, gender, username, user ID associated with your social media account, age range, language, country, friends list, your contact names, email addresses, phone numbers, and other identifiers and any other information you allow the social network to share with third parties. The data we receive depends entirely on your privacy settings with the social network.

Cookies, Log Files and Anonymous Identifiers

When you access our Services, we may send one or more Cookies — small data files — to your device to uniquely identify your browser and facilitate quicker login and improved navigation across the Sites. “Cookies” are text-only pieces of information that websites transfer to a user’s hard drive or other browsing device for record-keeping purposes. A Cookie may provide anonymous details about your browsing behaviour on the Services, enabling us to offer a more personalised experience, but it does not gather personal information about you. Cookies enable the Sites to remember important information that enhances your site usage. Typically, a Cookie includes the domain name from which it originates, its duration, and a randomly generated unique number or other identifier. Certain Cookies may be used on the Sites regardless of whether you are logged into your account or not.

Session Cookies are temporary and remain in your browser’s Cookie file until you leave the Site or App.

Persistent Cookies, on the other hand, stay in your browser’s Cookie file for a longer period, determined by the specific Cookie’s lifespan.

When we use session Cookies to track the total number of visitors to our Website or App, it is done anonymously and in aggregate, as Cookies themselves do not contain personal data.

We may also utilise Cookies to recognise your computer or device when you return to the Site or App, enhancing your personalised Gamaal experience. In some cases, we may link personal information with a Cookie file.

Cookies assist us in identifying when you are logged in, providing features based on your preferences, tracking interactions with our Services, and compiling usage information.

Third parties we partner with to offer specific features on our Site or to deliver targeted advertisements based on your web browsing activity also use Cookies to gather and store information.

Gamaal may utilise third-party services such as Google Analytics to gain insights into the use of our Services. These services typically collect information sent by your browser as part of a web page request, including Cookies and your IP address. They receive and utilise this information according to their respective privacy policies.

You have the option to opt-out of Google Analytics for Display Advertisers, including AdWords, and opt-out of personalised Google Display Network ads by visiting the Google Ads Preferences Manager at https://adssettings.google.com/authenticated?hl=en. Additionally, Google provides an Opt-out Browser add-on for users who wish to exercise more control over how their data is collected by Google Analytics. This add-on can be accessed at https://tools.google.com/dlpage/gaoptout.

For further details on how Google handles data when you use Google partners’ sites or apps, please visit https://policies.google.com/technologies/partner-sites.

You have the option to control the use of Cookies at the individual browser level. You can adjust your browser settings if you do not wish to receive Cookies or if you want to be notified when a Cookie is sent to your device. Managing and deleting Cookies already stored in your browser’s Cookie folder can be done easily by following the instructions provided by your browser manufacturer. Refer to the documentation supplied by your specific browser manufacturer for guidance.

For mobile devices, consult your device’s documentation to learn how to disable Cookies. Please note, if you choose to reject Cookies, you can still access our Website, but some features or areas of our Service may be restricted.

Gamaal does not have control over the use of Cookies by third parties, nor the information they collect as a result. The use of third-party Cookies is not governed by this policy.

We automatically gather information about your interactions with our Services, including preferences expressed and settings chosen, which we store in Log Files. This data may encompass internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We may merge this automatically collected log information with other data we gather about you. This is done to enhance the services we provide, improve marketing strategies, enhance analytics, or refine the functionality of our website or application. Additionally, it serves to document your consent to receive services or communications from us or our partners. Should we link such information with personally identifiable information that identifies an individual, we will treat all such data as PII for the purposes outlined in this Privacy Policy.

When you utilise our Services, we may utilise Web Beacons (also known as clear GIFs or tracking pixels) to anonymously monitor online usage patterns. These Web Beacons do not collect any Personally Identifiable Information from your account.

Information Third Parties Provide

We may gather information about you from sources other than yourself, such as social media platforms (e.g., Facebook, LinkedIn, Twitter, or others), blogs, analytics providers, business associates and partners, and other users. This may encompass identity data, contact details, marketing and communications information, behavioural data, technical data, and content-related data.

Device Information

We may gather information about you from sources other than yourself, such as social media platforms (e.g., Facebook, LinkedIn, Twitter, or others), blogs, analytics providers, business associates and partners, and other users. This may encompass identity data, contact details, marketing and communications information, behavioural data, technical data, and content-related data.

Location Information

When utilising our Services, we may gather precise location information from you. Additionally, we may infer your approximate location based on your IP address. If you are using our App with location services enabled on your mobile device, we may collect your location data to assist in the delivery of food donations to recipients.

Call and SMS Data

As part of delivering our services, we may receive call data, which includes details such as the date and time of calls or SMS messages, the phone numbers of the parties involved, and the content of SMS messages. Your consent is implied for receiving, collecting, and storing this information.

By registering and providing your email address and phone number, you consent to being contacted via both email and phone. Standard message and data rates may apply.

 Aggregated Data

We may gather, utilise, and disclose Aggregated Data, such as statistical or demographic information, for various purposes. Aggregated Data is anonymised or de-identified and does not qualify as Personal Data since it does not reveal your identity directly or indirectly. If we combine Aggregated Data with your Personal Data in a way that allows identification, we will handle the combined data as Personally Identifiable Information (PII), using it only in accordance with this Privacy Policy.

**Children’s Privacy

Our Services are intended for users who have attained the age of majority where they reside (18 years of age or older in most jurisdictions). Furthermore, we do not knowingly collect personally identifiable information (PII) from persons under the age of 13 the “Protected Age”. If you are under the Protected Age, please do not provide us with information of any kind whatsoever. If you have reason to believe that we may have accidentally received information from a child under the Protected Age, please contact us immediately. If we become aware that we have inadvertently received Personal Information from a person under the Protected Age, we will delete such information from our records.

The Legal Basis and Reasons For Collection and Processing Your Personal Information

The legal grounds on which we rely for collecting and processing your Personal Information include:

1. Consent: By signing up to use our Services, you have consented to Gamaal providing you with our Services and processing your information as outlined in this Privacy Policy. This includes the transfer of your personal data to other jurisdictions, including the United States.
2. Contractual Obligations: It is necessary for entering into or performing the obligations of a contract between you and Gamaal, as specified in our Terms of Service available here: Gamaal Terms of Service.
3. Account Management: It is necessary for registering you as a user, managing your account and profile, and verifying your identity when you log in.
4. Legitimate Interests: It is necessary for our legitimate interests in the effective administration of our App, Website, and business operations. This includes analysing the usage of our App, Website, and Services, ensuring the security of our systems, maintaining backups of our databases, and communicating with you.
5. Customer Support: To resolve technical issues, respond to your requests for assistance, comments, and questions, analyse crash information, improve our Services, and provide customer support.
6. Communications: To send you communications within the Services, such as responding to your inquiries, providing customer support, sending technical notices, Service updates, security alerts, and account management-related messages.
7. Promotional Communications: To send promotional communications that you have consented to receive or have expressed a legitimate interest in receiving.
8. Legal Compliance: It is necessary for our legitimate interests in protecting and asserting our legal rights, and the rights of others, including you. Additionally, we may be required by law to disclose your personal data to law enforcement or regulatory agencies.

Protective Measures We Use

We employ commercially reasonable technical and administrative security measures to mitigate the risks of loss, misuse, unauthorized access, disclosure, and alteration of your information. These measures include firewalls, data encryption, physical access controls to our data centres, and strict information access authorization controls. While we take these precautions to protect your information, we cannot guarantee that your personal information, searches, or other data will always remain secure. We cannot ensure the security of information during its transmission to and from us over the Internet, including via email and text transmissions. If any information under our control is compromised due to a security breach, we will undertake reasonable steps to investigate the incident. Where appropriate, we will notify affected individuals whose information may have been compromised and take other actions in accordance with applicable laws and regulations.

Payment Processing

We use Stripe or may use another secure third-party payment processing company to receive payments. We do not receive, retain, share, store, or use your payment information for any purpose.  

How We Use Information We Collect

Our main objective in collecting, storing, using, and sharing your information is to serve our legitimate business interests and ensure you have a secure, seamless, efficient, and personalised experience. We do not intend to rent, sell, lease, or trade your information with anyone unless we have received explicit permission from you to do so. We will utilise this information for the following purposes:

• Operate and provide our Services;
• Improve our internal operations, systems and Services;
• Provide users with customer support including, sending you related information, including confirmations, technical notices, updates, security alerts, and administrative messages;
• Understand you and your preferences to enhance your experience using our Services;
• Analyse, improve and manage our Services and operations;
• Resolve problems and disputes, and engage in other legal and security matters;
• Protect, investigate, and deter against fraudulent, unauthorized use or illegal activity;
• Enforce our Terms of Service and any terms and conditions of any agreements for our  Services;
• Send you communications we think will be of interest to you, including information about our services, promotions, news, and events of Gamaal; and
• Verify your identity and prevent impersonation, spam or other unauthorised or illegal activity including, without limitation, infringement of intellectual property rights of third parties.

How We Share Information We Collect

We share the information we collect about you as described in this Privacy Policy, or as described at the time of collection or sharing, as follows:

1. With third party Service Providers to enable them to provide the Services you request;
2. With independent delivery service providers to transport food from home-cooks to foodies;
3. With third parties with whom you choose to let us share information, for example other websites or apps that integrate with our API or Services, or those with an API or Service with which we integrate;
4. With Gamaal subsidiaries and affiliated entities that provide services or conduct data processing on our behalf, or for data verification, data centralisation and/or logistics purposes;
5. With vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on our behalf;
6. In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law,  regulation, court or legal process;
7. With law enforcement officials, government authorities, or other third parties if we believe your actions are inconsistent with our user agreements, Terms of Service, or policies, or to protect the rights, property, or safety of Gamaal, our users or others;
8. In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company;
9. If we otherwise notify you and you consent to the sharing; and
10. In an aggregated and/or de-identified form which cannot reasonably be used to identify you. We only use such data in the aggregate form and our analytical services do not record any personal information.

We may disclose Your Information as follows:

1. To any individual who, in our reasonable judgement, is authorised to receive your information as your agent, such as in the course of your business dealings with that person (for instance, your solicitor).
2. As required by law or as directed by a court, regulatory, or administrative agency.
3. As we deem necessary, in our sole discretion, if we believe that you are violating any applicable law, rule, or regulation, or are otherwise infringing upon another’s rights or property, including, but not limited to, our own rights or property.
4. To enforce our Terms of Service, this Privacy Policy, and any other applicable agreements and policies

User Content and Public Sharing

If you share User Content, as defined in our Terms of Service Agreement, or post a comment or message containing personally identifiable information on a public page of our Services, third parties may use or share that information with others. Consequently, you may receive unsolicited messages from these parties. Such User Content, comments, or messages are not covered by this Privacy Policy, and you share this information at your own risk.

Should you wish to have this personally identifiable information removed from our Services, you will need to contact Gamaal. Please be aware that responding to your request may not guarantee the complete or comprehensive removal of the content from the internet if it has been reposted by another party. To request the removal of content or information from our Services, please contact us at admin@gamaal.co.uk.

Social Media Sharing

Our Services may now or in the future include social network sharing features and related tools that enable you to share actions taken on our Services with other apps, sites, or media, and vice versa. By using such features, you can share information with your friends or the public, depending on the settings you configure with the social sharing service. For details on how these services handle the data you provide to or share through them, please refer to their respective privacy policies.

Any information or content that you voluntarily disclose for public posting to a social sharing service becomes available to the public, subject to the privacy settings you have configured with the social sharing service. Once you share User Content or make it public, it may be re-shared by others. Even if you remove information that you posted to the social sharing service, copies may still remain viewable in cached and archived pages, or if other users or third parties have re-shared, copied, or saved that User Content.

Analytic Services Provided By Others

We may permit third parties to provide audience measurement and analytics services for us, to display advertisements on our behalf across the Internet, and to track and report on the performance of these advertisements. These entities may use Cookies, Web Beacons, software development kits (SDKs), and other technologies to identify your device when you visit our Site and use our Services, as well as when you visit other websites and online services.

 Links to Third-Party Websites

Our Services, as well as the email messages related to our Services, may include links to or access websites operated by third parties, including advertisers, which are beyond our control. Links or access to third-party sites from our Services do not imply our endorsement of such third parties or their websites, applications, products, services, or practices. We are not responsible for the privacy policies, terms and conditions, practices, or content of these third parties. These third parties may send their own Cookies to you and independently collect data.

If you visit or access a third-party website, application, or other property linked to or accessed from our Services, we recommend that you review the privacy policies and terms and conditions of that third party before providing any personally identifiable information. If you have questions about the terms and conditions, privacy policy, practices, or content of a third party, please contact them directly.

Promotional Information Opt Out

You may opt out of receiving promotional messages from us at any time by following the instructions provided in those messages, including emails, or by contacting us using the information at the end of this Privacy Policy. By doing so, you choose not to receive marketing communications from us or to have your information shared with other entities for their marketing purposes. If you opt out, we may still send you non-promotional communications, such as those concerning your account, Services you have requested, or our ongoing business relations.

International Privacy Practices

To provide our services to you, we may need to send and store your personal information outside of the country where you reside or are located, including to the United kingdom. Consequently, if you reside or are located outside of the United Kingdom, your personal information may be transferred to countries that may not offer the same level of data protection as your own. We are dedicated to safeguarding the privacy and confidentiality of personal information during such transfers. By accessing and using the Gamaal Website, App, or our Services, users who reside or are located in countries outside of the United Kingdom agree and consent to the transfer and processing of their personal information on servers located outside of their country of residence. They also acknowledge and assume the risk that the protection of such information may differ and be less stringent than the data protection laws in their own country.

Do Not Track Settings

Some web browsers offer a “do not track” feature that allows you to send signals to websites you visit, indicating that you do not wish to have your online activities tracked. This feature is distinct from blocking or deleting Cookies, as browsers with “do not track” enabled may still accept Cookies. Currently, there is no accepted standard for responding to these signals, and we do not take any specific action in response to them.

Sharing Information With Law Enforcement

 Gamaal is committed to cooperating with law enforcement while respecting each individual’s right to privacy. If Gamaal receives a request for user account information from a government agency investigating criminal activity, we will review the request to be certain that it satisfies all legal requirements before releasing information to the requesting agency.

 Account Information

 You may correct your account information at any time by logging into your online account. If you wish to cancel your account, please email us at admin@gamaal.co.uk Please note that in some cases we may retain certain information about you as required by law, or for legitimate business purposes to the extent permitted by law.

Our Information Retention Policy

 Unless you request the deletion of specific information, we retain the information we collect for as long as your account is active or as necessary to provide our services. After your account is terminated or deactivated, we will retain information for at least one year and may keep it for as long as necessary for our business and legal purposes. We will only retain your Personal Data for as long as reasonably needed, unless a longer retention period is required by law (e.g., for regulatory purposes).

Contact Us

 If you have any questions or if you would like to contact us about our processing of your personal information, including exercising your rights as outlined above, please contact us by any of the methods below. When you contact us, we will ask you to verify your identity. Email: info@gamaal.co.uk